Mabroc Privacy Policy

We at Mabroc Teas (Pvt.) Ltd. take privacy of our website visitors seriously. We are committed towards maintaining the highest standards required in protecting any of your personal information that you may consent to share with us.

In the event you are prompted on our website to share your personal information with us, we will inform you of the nature of information to be provided, access to your information and removal / change of your information as necessary. By physically giving your consent when using our Mobile Application & website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. We may change our Privacy Policy from time to time by updating this page and you are advised to check this page from time to time to ensure that you are aware of any changes.

All information collected by us will be handled with care in accordance with Mabroc Teas (Pvt.) Ltd. information management guidelines and with due respect for your privacy. We endeavour to comply with all applicable laws and regulations that apply to the collection and use of personal information, including but not limited to the U.S. privacy laws and the EU General Data Protection Regulation (GDPR).

For the purposes of this Privacy Policy, “Personal Information” is information which can be used by us to identify you as an individual who has used and accessed our website in specific circumstances which require the sharing of personal information and this may include your name, telephone number, email address, etc.

Types of Information that we collect

There are several ways we may collect information from or about you, including through;

(A) information you may directly provide to us with your consent; and

(B) information that we automatically collect when you visit our website (passive collection).

A. Information you may provide us

The personal information collected by us with your consent may include:

  • Name and contact details as required and/or provided.
  • Financial account details, such as credit card details and other payment information.

Please note, we do not retain credit card information.

We save it in the banks secure servers only during tokenization.

We may also collect information about you such as:

  • If you subscribe – your demographic information that you provide.
  • If you purchase from our website – what you buy, and how frequently you buy.
  • If you take a survey or interact with us in various other ways – demographics information that you provide and information about subjects that may interest you.
  • If you connect your account on our website to another service such as LinkedIn, Facebook or Twitter, the connected service may send us your registration or profile information on that service that you authorize. This information enables cross-platform data sharing to improve your user experience.

B. Information we collect automatically

Please note that we automatically collect the following information about you:

  • Website Use Information- We may automatically collect website use information when you visit our site. This may include information about your Internet service provider, your operating system, browser type, domain name, your access times, the website that referred you to us, the Web pages you request and the date and time of those requests.
  • Third Party Service Providers-……..
  • Third Party Analytic Technologies-……..
    • Third Party Service Providers – APP [ Arimac Lanka ]
    • Third Party Service Providers- Web [ HBSI Pvt Ltd ]
    • Third Party Analytic Technologies APP [ Arimac Lanka ]
    • Third Party Analytic Technologies Web Soar creative (Social media partner) [ HBSI Pvt Ltd ]

To learn more about your advertising choices relating to the collection and use of your information, please see the “What are Your Rights and Choices” section below.

C. Information collected from other sources

We may acquire information from other trusted sources to update or supplement the information that you provide or that we collect automatically. We may use this information to help us maintain the accuracy of the information we collect and to improve your user experience on our website.

D. Combination of information

We may combine the information we receive from and about you, including information you provide to us with your consent.

Use of your Information

We value information of our customers and we use your information only as described below. We use your personally identifiable information for the purposes of giving you a convenient experience and to help us identify and/or provide information on products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of our website or Application and its features. We may share details with you about new services or special promotional programs, or send you offers or information relating to our products and services only if you have agreed to.

We also use your information to address problems on our website or Application and to protect the security/ integrity of our website or Application. We also use anonymous or aggregate information to allow us to audit website usage, create marketing profiles, manage our relationship with advertisers, and to provide support services.

We need to process your information in order to provide you with the products or services that you have requested or to enter into a contract and we are legally obliged to process it.

As we continue to grow our business, we might sell or buy business units. In such an event, customer information generally is one of the transferred business assets but it remains subject to this pre-existing Privacy Policy (unless, of course, the customer consents otherwise).

We reserve the right to disclose any necessary and/or required information in order to comply with a court order, subpoena, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to any other persons or property. Other than as set out above, to be in line with the EU General Data Protection Regulation (GDPR) based on your consent, you will have an opportunity to choose to share or not to share some of the information that you may provide us.

Security of your information and third party access to your information

We continuously work with a commitment towards ensuring that your information is secure. We have established and we follow physical, electronic, technical and management practices based within our company to help protect your information and to prevent unauthorised access or disclosure of data within our systems. We believe that we have implemented measures which are appropriate to secure data considering the nature and type of data stored, while we also appreciate the fact that no computer system is fully secure.

It is also important for you to take steps to secure your Account on our website or Application and to ensure that you to protect yourself against unauthorized access to your password and to your computer.

We do not share your personal information with third parties, except in the limited circumstances described below. We may share your personal information with; only after you have given permission to do so by clicking on the multiple choice questioner.

  • Our Affiliates: We may share your information with our affiliates and subsidiaries for business, operational, promotional and marketing purposes.
  • Third Party Service Providers: We may share your information with third party service providers that provide business, professional or technical support functions for us, help us operate our business and the website, or administer activities on our behalf.
  • Selected Advertisers: We sometimes work with advertisers or other third parties to serve targeted advertisements to your interests, or to collect data for conversion tracking.
  • Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.

Retention of your personal information

We will keep your personal data for as long as we need it for the purpose it is being processed. In order to keep your Account active, we will retain your information for as long as your Account is active or as needed to provide you services; and thereafter, we will keep the personal information for a period of 20 years in our systems, which enables us to handle any complaints, queries or concerns relating to your Account.

Your rights to your Personal Information

We respect your rights to your personal information on our website or Application and we provide you with reasonable access and rights to the personal information that you have provided us. You may change, delete or remove your Account information at any time. You may also change your preferences at any time by following the opt-out instructions on our promotional emails or by directly contacting us.

Contact us

You may contact us at any point with regards to any queries, complaints, concerns or otherwise regarding our privacy policy and we will take steps to revert to you within a reasonable period of time:

E mail –mabroc@mabrocteas.com

Mabroc Digital Team

57/3 New Hunupitiya Road Kiribathgoda Sri Lanka.

Phone – + 94 11 7878000 , + 94 773590409

Mabroc Cookie Policy

Cookies are small text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site much better and as smooth as possible and they remember your preferences, so you don’t have to insert your details again and again.

There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site.

Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We have 3 varieties of cookies which operate on our website:

1. Necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request of services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

2. Performance cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

3. Marketing cookies

These cookies may be set through our site by us and our advertising partners who may use them to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

How do we use cookies?

We use cookies to enhance your browsing experience by:

  • Recognising when you login and what your preferred settings are for your convenience
  • Giving you a browsing experience that is unique to you and to serve you content which we believe improves your experience and purpose on our site
  • Analysing how you use our site which helps us to troubleshoot any problems and to monitor our own performance

Strictly necessary cookies

These are cookies that are necessary to make a website usable by enabling basic functions like page navigation and access to secure areas of the website. To opt out of these cookies you will need to change the settings on your browser by selecting your cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

Performance cookies

These cookies are used to track visits to our site and help us measure traffic sources to improve performance. They are also used to optimise the website based on how many visitors navigate through the site and enable us to maintain, operate and continually improve the website. All information collected is anonymised. If you disable these cookies the site should function correctly, we simply won’t know that you visited the site.

Marketing cookies

These cookies are set through our advertising partners and are used to help present you with relevant advertising. No personal information is collected they instead rely on the cookies to identify your internet device and browser details. By disabling these cookies, you will not stop receiving advertising, just that the advertising you receive will be less targeted to your preferences.

How do you change cookie preferences or block cookies?

For the performance cookies and targeting cookies when starting a new session on our website, you can choose to opt-out of these. It is possible that any advertising you receive will be less targeted as a result, but the site should function correctly.

If you wish to disable the strictly necessary cookies, then within your browser you can choose whether you want to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, third-party cookies or specific website cookies. Each browser’s website would contain instructions on how you can do this.

If you block these cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual manner.

Changes to the Cookie policy

We may update this Cookie Policy from time to time. Please check this policy regularly to ensure you are aware of the most updated version.

 

This Cookie policy was last updated on ……. February 2022

Date Updated: …./02/2022